Privacy Policy

Privacy policy and General Data Protection Regulation (GDPR)

Grass Fed Meats complies with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.

The aim of this policy is to tell you how Grass Fed Meats will use any personal data you provide through the Website.  Please read it carefully before you use the Website or order products from us.

We are the Controller in respect of your personal data.

Our full name: Grass Fed Meats we operate the websites https://www.grassfedmeats.co.uk/

Registered Office Address: Everess Farm, Chapel lane, Redmarley, Gloucester GL19 3JF

We are collecting your personal data for the following purpose(s):

  • to put together your order of products and deliver them to your preferred location
  • to verify your identity and details of your payment method or credit card account
  • to communicate with you
  • to provide you with information relating to our new products and services
  • to administer the Website and provide customer services
  • to investigate any complaints about the Website
  • to personalise your experience of the Website
  • to meet legal, regulatory and compliance requirements

To help constantly improve and tailor the service Grass Fed Meats provides to you, we may use aggregated information so we can administer and improve the Website, analyse trends, gather broad demographic information and detect suspicious or fraudulent transactions.  Heartier may pass this information to third parties.

If you provide a credit or debit card, Grass Fed Meats may use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud.

The legal basis for processing your personal data will normally be: because it is necessary for the performance of a contract of sale to which you are a party or in order to take steps at your request to entering into a contract of sale; or, where we have legitimate interests in processing your personal data to improve the service to you and other customers, and the processing is not overridden by your interests or fundamental rights (in fact, in most cases, the processing will be for our mutual benefit).

The recipients or categories of recipients of your personal data are as follows: Grass Fed Meats may employ the services of third parties to help us in certain areas, such as delivery, marketing, hosting of the Website, maintenance, payment processing and fraud prevention. In some cases, these third parties may receive your information. However, in these circumstances Grass Fed Meats will, at all times, control and be responsible for the use of your information.

In order to fulfil your order, we will allow one of our food producers access to your personal data. Those food producers to whom access is given are deemed to be data processors and, acting under instructions from Grass Fed Meats, are not allowed to use this personal data for any other purpose than delivering the contracted services, and are not permitted to keep copies of such data.

The personal data will be stored for 7 years.

You have the right to request from us access to and rectification or erasure of personal data or to restriction of processing concerning you or to object to our processing of the data as well as the right to data portability.

In any case where we are relying on your consent to process data, you may withdraw your consent at any time by notice to us.

You have the right to complain to the Information Commissioner’s Office about the manner in which or otherwise in respect of the manner in which we process your personal data. The Information Commissioner’s Office’s website is at www.ico.org.uk.

Your provision of personal data to us is not, of course, a contractual or legal requirement. However, if you choose not to supply your personal data to us, we will be unlikely to be able to offer you the facility to place an order with us.

WHAT INFORMATION DO WE COLLECT?

If you buy products and register on the Website or request further information from Grass Fed Meats, we may collect the following personal data from you, such as: your name, your email address, your social network identity, your billing address, your delivery address, your phone number(s), your order details and order history, your payment details, details of product comments and reviews and information related to your queries.

In addition, Grass Fed Meats may automatically collect information about the website that you came from or are going to. Grass Fed Meats also collects information on the parts of the Website you visit, IP addresses, the type of browser you use and the times you access the Website. However, this information is aggregated and is not used to identify you

HOW WILL INFORMATION ABOUT YOU BE USED AND SHARED?

The information collected by Grass Fed Meats allows us to:

  • put together your order of products and deliver them to your preferred location
  • verify your identity and details of your payment method or credit card account
  • communicate with you
  • provide you with information relating to our new products and services
  • administer the Website and provide customer services
  • investigate any complaints about the Website
  • personalise your experience of the Website
  • meet legal, regulatory and compliance requirements

Grass Fed Meats may employ the services of third parties to help us in certain areas, such as delivery, marketing, hosting of the Website, maintenance, payment processing and fraud prevention. In some cases, these third parties may receive your information. However, in these circumstances Grass Fed Meats will, at all times, control and be responsible for the use of your information.

In order to fulfil your order, we will allow one of our food producers access to your personal data. Those food producers to whom access is given are deemed to be data processors and, acting under instructions from Grass Fed Meats, are not allowed to use this personal data for any other purpose than delivering the contracted services, and are not permitted to keep copies of such data.

To help constantly improve and tailor the service Grass Fed Meats provides to you, we may use aggregated information, so we can administer and improve the Website, analyse trends, gather broad demographic information and detect suspicious or fraudulent transactions.  Grass Fed Meats may pass this information to third parties.

If you provide a credit or debit card, Grass Fed Meats may use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud.

TRANSFER OF YOUR INFORMATION OUTSIDE THE EEA

Grass Fed Meats does not transfer your information outside the EEA.

COOKIES

In this section when we refer to a “cookie” we mean a small data file that is stored by your web browser on your computer or handheld device. Cookies contain a small amount of information that is transferred to your computer’s hard drive or storage media on the device used to access the Website. They help us to improve our Website and to deliver a better and more personalised service.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer or other similar devices and/or other tracking techniques (including unique identifiers for your computer or device).

Cookies that are strictly necessary
Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of goods requested by you and without them the Website cannot operate as intended. As an example, we may use cookies to make use of e-billing services or to store facilities in an electronic shopping basket or wish list whilst browsing different pages of the Website or between visits to the Website.

Performance Cookies

These cookies collect information on how people use the Website. For example, Grass Fed Meats uses cookies to help us understand how customers arrive at the Website, browse or use the Website and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns.

 Functionality Cookies

These cookies remember choices you make. These can then be used to provide you with an experience more appropriate to your selections and to make your visits to the Website more tailored. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Social Media Cookies

These cookies allow you to share what you have been doing on the Website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the relevant social media outlet for how their cookies work.

SECURITY

Grass Fed Meats has implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the internet is an open system and Grass Fed Meats cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

 

SALE OF THE BUSINESS

If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business

ACCESS TO YOUR INFORMATION

You are entitled to see information we hold about you. If you wish to do this, please contact us at info@grassfedmeats.co.uk we may require you to provide verification of your identity.

UPDATING YOUR INFORMATION

You may review, correct, update or change your personal information at any time by contacting us at info@grassfedmeats.co.uk or amending your account details on the Website.

If you opted to receive newsletters, commercial emails or other communications from third parties at the time you registered on the Website but you subsequently change your mind, you may opt-out by of receiving such communications by emailing info@grassfedmeats.co.uk 

CHANGES TO OUR PRIVACY POLICY

If our privacy policy changes in any way, Grass Fed Meats will place an updated version of the policy on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

HOW TO CONTACT US

If you have any questions about this policy or your personal information, please contact us by email on info@grassfedmeats.co.uk

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